Fulfillment Policy
Overview
At Ratio Visuals, we are committed to providing high-quality 3D architectural rendering services. Our fulfillment policy outlines the procedures for project handling, delivery, and payment to ensure transparency and customer satisfaction.
Project Handling and Delivery
- Project Initiation:
- Once a project is agreed upon, we will commence work based on the specifications and timelines discussed with the client.
- Render Development:
- During the rendering process, our team will keep you updated with progress reports and preliminary drafts to ensure the project aligns with your vision.
- Final Submission:
- Upon completion, the final renders will be submitted to you for review. This will include all agreed-upon views and formats.
Payment Policy
- Payment Terms:
- Payment for our services is to be made only after the final renders have been submitted to you and you are satisfied with the results.
- Satisfaction and Review:
- If you are not satisfied with the final renders, we will carefully review the project to determine if the issue was due to incorrect details provided by the client or an error on our part in creating the renders.
- This review process will involve detailed communication and examination of the project brief and deliverables.
- Partial Payment:
- Based on the findings of the review, a partial payment may be required to cover our team’s efforts if it is determined that the dissatisfaction was not due to an error on our part.
- The partial payment amount will be decided after assessing the work completed and the reasons for dissatisfaction.
Revisions and Adjustments
- Revisions:
- We offer a limited number of revisions as part of our service agreement. Any additional revisions beyond the agreed number may incur extra charges.
- Adjustments:
- Minor adjustments requested after the final submission will be handled promptly to meet your expectations.
Order Tracking
- You can track the progress of your project through direct communication with our project manager assigned to your project. We ensure timely updates and responsiveness to your queries.
Contact Information
If you have any questions or require further assistance, please contact us:
- Email: info@ratiovisuals.net
- Phone: +1-857-763-2853
- Address: 30 N Gould St 38966, Sheridan, WY 82801
We appreciate your trust in Ratio Visuals and look forward to delivering exceptional 3D architectural renderings that bring your vision to life.